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"The Icing on Your Customer Cake"
In the intensely competitive world of today’s businesses, how can you stand out? Easy. Give customer service style.

Other staff view Related Articles

Stellar Supervision Enhances Company Productivity
Looking for a framework to use to provide stellar supervision for each of your staff members? Proactive, collaborative supervision is a key to enhancing each staff member's competencies, commitment and optimum personal productivity. It enhances staff loyalty and reduces turnover because staff members feel their career success is a top priority of their leader. Read on to discover the things you can do to help your staff members excel.
Leadership Characteristics – Managing With Feeling
Many business owners feel that they need to have “hard” leadership characteristics in order to get ahead or be successful. They believe that if they show any weakness or flexibility, that staff will “pounce” and take advantage of them. When you look inside their companies, you see unhappy people (both managers and staff), all tightly hanging onto what is right in their view and making sure they get what they are entitled to.

Toward a better understanding and application of engagement
The improved model of the link between staff behaviour and strategy leads to a sharper and different view of engagement based on engagement as visualization. That is people guided to ‘see’ themselves acting out the ideals needed in the role to succeed and achieve the goals and KPIs. This is exactly the same notion as understood and sued in sports.

Training Employees: Stop Wasting Your Money
You send your people on expensive training courses. Yet your business performance does not seem to improve. Your problem may lie in how you look at training. This article considers two popular views of how training works. Hold the outdated view and you will continue to lose money on training. Act on the enlightened view and your business and people will prosper. Which view do you hold?
What Are You Like at Growing People?
Too many managers are still using 20th century traditions for 21st century staff development. The result? Rapid staff turnover, excessive absenteeism and staff conflicts. We need new ways to look at old problems. People are a part of nature, so what can we learn from growing plants?
Coaching Careless Staff
Managing careless staff can be very frustrating for both the manager and the team particularly if the staff member appears not to care about how their performance is affecting others. Here is how you can use a coaching approach to get staff to focus on fixing the problem themselves.
Coaching Passive/Aggressive staff
If you have staff on your team who aren't responding to you it may be because they are getting some benefit from it. These staff are often called Passive Aggressive staff. They may seem quiet perhaps sullen but they can be quite manipulative and quietly aggressive in getting their own way. Here's how a coach might handle them.

Intranets - A Place to Work, Not Search
While capabilities of intranets have evolved at an increasingly rapid pace to become a rich and holistic platform, some companies have been slow to respond and obtain the value that intranet software can provide – in short, businesses still view an intranet as a place to find information, rather than one in which their staff and partners will perform a significant amount of work.
The Significance of Your Company Culture
Company culture is the spirit, attitude and character of its people put together. Although products or services are the backbone of business, the working culture of staff and its management matter. A happy staff is a productive staff.
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