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Sorry About the Understatement!
In a recent Post, I recalled a story from Maryann Keller's Rude Awakening: The Rise, Fall, and Struggle for Recovery of General Motors about the extreme deference paid to GM middle managers. I did it from memory, but ordered the book anyway. I got the stocked refrigerator and the torn-out hotel room wall part right (mostly—it was soft drinks, not beer), but had forgotten the story that preceded it—which made my little vignette small change by comparison. An exec reported this to Ms Keller about a not-atypical incident that marked his more junior days as a GM staffer:
How Small Business Can Also Offer Perfect Customer Service
Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
Differentiating Between Price and Value
This is a story on how Fran McElroy succeeded in getting a client and getting paid what she deserves to get.
What You Control
You may not be able to control if your job gets cut, but you can control whether you're a high performer who your boss is fighting to keep. You may not be able to control how quickly you get another job, but you can control the number of daily contacts you make in your search and how you "show up," future-focused, at the interview. You may not be able to control the amount of work you get, but you do control whether you're responding as a victim or taking action toward developing your skills and contacts for a new future.

The Seven Deadly Sins of Public Relations
How to avoid the most common PR mistakes
Holiday Parties 101: Risks and Returns
With lavish holiday parties not only raising questions but eyebrows too, companies are debating the appropriateness of costly year-end celebrations during these faltering economic times from both a financial and public relations perspective.

Promote Fun -- Promote Profits
This article suggests that by creating a "fun" work environment, you can also create better customer and employee satisfaction.

Other staffer Related Articles

Sorry About the Understatement!
In a recent Post, I recalled a story from Maryann Keller's Rude Awakening: The Rise, Fall, and Struggle for Recovery of General Motors about the extreme deference paid to GM middle managers. I did it from memory, but ordered the book anyway. I got the stocked refrigerator and the torn-out hotel room wall part right (mostly—it was soft drinks, not beer), but had forgotten the story that preceded it—which made my little vignette small change by comparison. An exec reported this to Ms Keller about a not-atypical incident that marked his more junior days as a GM staffer:
How to be An Effective Leader in a Virtual Team
One of the major problems companies are facing is how to manage their workers. Most of them have this wrong belief that remote workers and workers at home are not as productive as an in house staffer.

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