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What’s Your Signature Response to Problems?
I’ve written often that one of the ways to create goodwill, positive buzz and happy customers is to exceed expectations. Responding proactively to problems offers, in my opinion, one of the easiest ways to exceed expectations available.
Add Structure with Processes and Procedures
Have you hit a ceiling in your business model? Is winging it and flying by the seat of your pants no longer helping you reach your growth goals? Discover why structure is necessary and how it can produce quality results through additional individual and team accountability. Read on...
Understanding Social Styles
Every individual is totally unique and the best sales people are able to adapt their approach to enhance their communication and consequently their leverage based on the prospect or the customer they are interacting with. Sometimes, it can take several visits to really appreciate and recognise what makes a person ‘tick’ yet there is a Behavioural Styles Model that can circumnavigate this lengthy process making it easy to identify the ideal behaviours to adopt in the face of a variety of different people.

Other standard operating procedures Related Articles

The Nine Most Common Hiring Mistakes and How to Avoid Them
To err in hiring is human – and very expensive. Many “standard” hiring procedures are actually common mistakes, so to choose more competent candidates, prepare to revise your hiring methods. Learn the nine hiring errors managers often make, then eliminate them from your hiring practices to help you choose only the cream of the crop.

When those old guys say stuff, you should listen!
As I was struggling to get started, I remembered what my first Lean teacher told me: Start with 5S so that you don't spend your time on anything wasteful and then do Standard Work. Most people know what 5S is but Standard work may confuse a few.
Why Is Healthcare Insurance So Expensive
The main reasons why health insurance is has such high premiums now is that medical procedures cost a lot and are probably over used. Physicians now routinely perform many costly operations and procedures that were unheard of ten years ago. Our unhealthy lifestyles also impact our costs. We need medical care more and more
Personnel Policies and Procedures for Nonprofit Organizations
Every nonprofit organization should have personnel policies and procedures, in addition to its regular policies and procedures. Policies state what the organization believes in and supports, and reflect those laws they need to adhere to. Procedures are the steps or actions that need to be taken to support a specific policy. This article provides a list of personnel policies and procedures that all nonprofit organizations should have in place.

If Operating Rooms Were Run Like a Small Business...
What do operating rooms and small businesses have in common? Not much from my current perspective having spent the last few days and nights at a major NYC hospital. However, operating rooms, more specifically the surgeons in the operating rooms, can learn plenty from small business best practices.
Vision Insurance Plans
Vision Insurance Overview Most individuals obtain vision insurance as a supplement to their current health insurance. Vision insurance covers routine eye exams, cataracts screenings and glaucoma screenings. Discounts for eyeglasses, contact lenses and LASIK procedures may also be offered through vision insurance supplements. LASIK is a refractive surgery designed to improve eyesight for individuals who no longer desire to wear glasses. Most catastrophic eye injuries would be covered by standard health insurance.

Little Things That Can Make Property Management Easier
Property management can be either incredibly time consuming and difficult or relatively easy. The key is doing the little things the right way. It doesn't matter if you are trying to manage a few small houses or a large number of apartment complexes, there are a few small things that can cost you a lot of wasted time. Fortunately, by understanding where your time is going and what you can do to improve your standard operating procedures steps can be taken to address these issues. In general, there are two basic areas to focus on, the property and the tenants.
David vs. Goliath: How Alternative Financing Can Help Meet Cash Flow Challenges
Cash is king today, and large corporations are sitting on piles of it. Unfortunately, this is forcing many of their small vendors to scramble to finance lengthening cash flow cycles. If they can’t finance the lag from internally generated working capital, they’ll need some kind of outside cash infusion. With many banks still operating under tight credit procedures, more small businesses are turning to alternative financing options like factoring and accounts receivable (AR) financing.
Freebie Marketing Case Study - Standard Oil In China
The case of Standard Oil in China is an interesting one, particularly from the perspective of freebie marketing. Standard Oil had a monopoly in the American market, and was looking to expand its business by branching out into the Chinese market. Standard Oil's owner, John D. Rockefeller, along with other executives from the company, decided to give away eight million kerosene lamps for free or reduced prices. By doing so, they in essence created a market for their oil in China. The company most certainly lost money at the outset by giving lamps away for free or for less than they were worth, but they more than made up for the lost revenue once Chinese customers began purchasing oil for these lamps from Standard Oil. China went on to become Standard Oil's largest market in Asia.

The 3 Commandments Of The FMV Fair Market Value Operating Lease - Myth VS. Reality In Canadian Finance Leases
Information on the fmv fair market value operating lease in Canada . What are the benefits and issues around this type of financing versus standard finance leases.

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