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Loyal Customers Build Sales
Having satisfied customers is no guarantee of improved business results. Satisfaction is a passive state: a willingness to stay until something better comes along. Loyalty is a long-term commitment to the brand or organization and is linked to share-of-wallet and retention. Identifying and measuring what’s important to the customer and improving your company’s performance on those critical issues is a proven way to build revenue and retain customers.

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Talespin
Book Review -- Public Relations Disasters – Inside Stories & Lessons Learnt – Gerry McCusker; Kogan Page, 22883 Quicksilver Drive, Sterling, VA 20166; 227 pages, October 2004, $29.95
Ten Deadly Mistakes To Avoid In E-Commerce
The growth rate of e-commerce or shopping on the Internet has been exponential. And with the phenomenal growth, competition has become very intense and is now literally only a mouse-click away. What this means is that if you do not use some strategic thinking and planning with your e-commerce, someone else will be taking away your customers and visitors to your website. Your Strategic Thinking Business Coach offers the following list of ten (10) deadly mistakes to avoid in your E-commerce efforts.

III. E-COMMERCE AND SMALL ENTREPRENEURS
The share of value added that potentially lends itself to electronic commerce represents around 30 per cent of GDP, most importantly distribution, finance, and business services (Pérez-Esteve and Schuknecht, 1999). E-commerce is also likely to boost international flows of many services significantly.
VII. CONCLUSION - E-COMMERCE FOR DEVELOPMENT: PROSPECTS AND POLICY ISSUES
What have we learned about the potential that ICT and e-commerce hold for poor countries? While the danger of hyperbole looms large, e-commerce does present real opportunities to small entrepreneurs in developing countries.
Local E-commerce marketing
Websites and e-commerce take up much of the mindshare around retail these days, but e-commerce still only accounts for about 10% of total retail sales. That means that 90% of purchases are still made IN stores, so if you don't have a great website and shopping cart, you can still compete. Local search tools make it easier than ever to be found by customers who can actually visit your store.
Make a Gazillion Dollars a Month Selling Online – Ecommerce Design is as Simple as 1-2-3!
E-commerce design is a totally different creature than website design. From technical differences to user interaction, a good e-commerce design needs some special considerations.
9 SEO Tips For eCommerce Sites
If you’re maintaining an e-commerce web site or online store front, you’ll need to maximize your keywords in order to obtain the best return on your investment. Here are 9 easy to implement SEO tips specifically for e-commerce sites that you can apply within a weekend.
Importance of mobile commerce site
M-Commerce is latest trend, marketers and advertisers looking to have a mobile website for more promotion and internet marketing channels. M-Commerce brings the new possibility for small business to sell and promote their product and business.

Are you using the right terms and conditions for your shopping cart?
If you have an e-commerce facility on your website then you will know that your bank requires you to have terms and conditions for its use. But what many business owners do is simply use their standard trading conditions in conjunction with the e-commerce facility. That’s fine but having an e-commerce facility creates its own unique issues which won’t be covered by your normal terms of trade.
How to Make Your Website E-Commerce Friendly
In the vast world of e-commerce, a friendly website can do wonders for your business. Here are some e-commerce website development "do's" to consider.
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