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Are Your Operations a Well-Oiled Machine?
“Customers now penalize businesses that infringe on their time, whether through delays, mistakes, or inconveniences.” Have you ever had that “customer from hell” who was unreasonable in her demands? Did a minor “screw up” in serving the customer cost you big bucks? Have you ever considered what it costs you to make a mistake? A mistake is a waste. "Waste is worse than loss." Thomas Edison

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Take Your Dog and Pony Show on the Road
There are obvious disasters in a business plan presentation, especially in a strange location. Things like broken projectors, bad lighting, lousy sound system -- these are all normal disasters, and ones you will of course plan for. Then there are the non-obvious disasters.

Taking Scattered Actions Hampers Your Time Management
As strange as it may sound, being busy doesn't necessarily mean being productive. While we all want to get the most of our day, both at work and at home, trying to pack too many things in can be counter-productive. Taking a few minutes time out each day to consider how we can better spend our time can vastly improve the quality and quantity of what we achieve.

Snappy Sound Bites Will Turn a TV Appearance Into A Huge Success
Prepare some clever answers and snappy sound bites ahead of time, rehearse them every day and you’ll sound like a pro turning your TV appearance into a huge success.

Your Negative Belief System
How does the voice of your negative belief system sound? Do any of these sound familiar? You are worthless, useless, a failure, lazy, ugly, a mess, non-deserving, not good enough, unlovable, stupid, fat, etc etc etc!

10 Ways To Empower Your Communication In Business
"A Piece of Blarney Stone" 10 ways to empower your communication The Blarney Stone is a historical stone, or actually part of the Blarney Castle in Ireland where it was believed that kissing the stone can grant you the gift of gab. Yeah, it seems strange in this day and age, but who are we to question tradition? It's not like I'm saying that Santa Claus doesn't exist (OOPS!). There is so much to know about conversation that anyone, even I, could ever realize. You can go though watching talk shows; radio programs; clubs dedicated to public speaking; ordinary conversations; certain rules still apply when it comes to interaction through words. It may sound tedious, I know, but even though it's your mouth that's doing the work, your brain works twice as hard to churn out a lot of things you know.

Going Native: The Digital Immigrant Phenomenon
If you’re reading this, and are therefore using the Internet for information or research, then you are probably a ‘digital immigrant’. Sound strange? Well, we could assume that anyone that is aged over approximately 25 years and uses the Internet on a regular basis is a digital immigrant. After all, as a general definition, you are a digital immigrant if you were not born into the ‘digital age’ of computers, the Internet, email, mobile phones and the like, but have taken on these concepts as a natural part of your everyday life. Sounds like most of us out there, doesn’t it.
The Invisible Close Sales Nugget: How Can I Present My Offer Without Sounding Like I'm Pitching Something?
You see, it all starts with your offer and clearly understanding the unique transformation that comes from investing with you. If you are clear about your offer and the outcome your clients will enjoy, then when you present it, it won't sound like pitching. It will sound like an extension of your contribution and content. But if you don't present your offer clearly, it's not going to sound authentic or enticing to your prospects no

Living In The Gap Of Possibility And Purpose: Part 2
Strange as it may seem, determining where we presently are in our life can be more of a challenge than we may at first think. For starters, in today's hectic pace, many people simply don't feel they have the time to make such a determination. While it may sound like a good idea, it's a little like the old saying, "It's hard to remember your plan was to drain the swamp when you're up to your tail in alligators." So, while many of us can end up devoting more time to planning our next vacation than planning our life, it's important to reserve some quality time to 'work on our life' rather than just get caught up in the hectic pace of 'doing, doing, doing.'
Playing the Name Game
You've probably heard the old saying that there is no sweeter sound to the human ear than the sound of one's own name. It's true. You can impress the heck out of new acquaintances if you just remember and use their names, and you'll be remembered (Name Game bonus!).

Ledership Vs. Followership
A strange paradox; America wants better leaders but invests nothing in followership.
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