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Evaluating the ‘Steve Jobs effect’
In a recent ChangeWave research firm survey, they inquired about the Steve Jobs “effect”? With his recent health disclosure and taking a leave of absence—amid speculation on whether Apple will stumble without him—ChangeWave asked consumers what effect it would have on their likelihood of buying Apple products if Jobs were to permanently step down as CEO
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Other survey findings Related Articles

“ Increased, Irritating, Invasive, Inconsiderate, Insensitive, Interruptions of Cell Phones and Their Users”
My personal experiences the past few weeks have provided “up close and personal” confirmation of people becoming more and more rude with their cell phones. And the personal observations are backed up by many polls, which indicate such findings as: cell phone rudeness is the #1 complaint of diners (Zagat Restaurant Survey); the most abhorred uses of cell phones (according to USA Today) are over dinner (86%), in a meeting (88%), in a movie (96%) and at a funeral (98%); and the worst cell phone habit is unnecessarily loud conversations in public places (Spovate market research). So you ask me what can be done to try to reverse the rudeness of our cell phone environment? Here are my suggestions for some simple guidelines for cell phone etiquette.

Custom Survey Do’s and Don’ts
If your company opts to utilize a custom survey instead of a published market survey, here is a short guide to creating the perfect survey. With this overview your organization is sure to avoid these classic mistakes.

Financial Supply Chains: Member Question & Survey
Network Member Question: What does the term "financial supply-chain" mean to you? Enrico Camerinelli, Finance Director Europe's consultant editor for supply-chain has developed a short online survey on this subject - should take a couple on mins for you to complete - would be grateful if you could take time out to complete - the web link to the survey is as follows: (Note: to access the survey, please contact the author) Look forward to hearing your views Question Submitted By: Steve 'Dunkerley' Project Director - Finance Director Europe (FDE) United Kingdom

Hiring the Ideal High Value Sales Person Opportunity No 2
More and more companies have invested in higher value products, services, or solutions, which are especially relevant when the economy slows. And yet many sales people, and their managers, are unable to adapt to this new model. So to help some of our customers seize this opportunity to recruit and train to this model, we conducted a number of surveys in order to define some of the key qualities that needed to be found to improve the recruiting of this breed of sales person. This article outlines both the survey methodoloy and the highlights of our findings.
Six Ways to Boost Response on Your Surveys and Gain More Useful Information
If you take the time and trouble to do a survey...these easy steps will increase your responses and provide more valid data. So... you spend time and effort putting together a survey, so you can have real information about what your customers and prospects are actually looking for.
Outsourcing ‘has become a mandate’ for recession-hit firms
Amid the recession, companies are increasingly using outsourcing to achieve specific cost-saving goals, the findings of a new survey suggest.
Sales Assessment Comparison - Objective Management Group vs. Devine
It's not often that we get to compare the assessment results of an individual that took our assessment and another. Why? Because most companies don't use multiple assessments that report on similar findings. Notice that I said "report on" and not "look at". While other assessments report on findings similar to ours, they don't look at or measure the same information to draw their conclusions. That's why the reports I received today make for such an enjoyable comparison.
Survey Shows Business Leaders More Successful at Major Change During the Recession
In this article Rick Maurer discusses his findings from an online survey conducted by Maurer & Associates regarding the challenge of change in today's organizations
Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
After Your Engagement Survey: 24 Considerations to Turn Insight Into Action
Conducting an engagement survey is a good start. The value in the exercise though, comes in the action and dialog that follows the survey. The conduct of the survey should be considered a promissory note to your staff: they've delivered candid feedback - it's your turn now to deliver the data, and a plan for improvement.

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