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Listening to Customers 5 Tips
We talk about it and feel pretty clever, yet it is not something that we, as managers do consistently, nor enough. It's that old chestnut about listening to and truly hearing our customers - and our people. Here's why it's important...

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The Secret to Achieving Success in Any Business
I meet many people during the course of my work who go into business for themselves, simply because they are good at what they do. Take Susan, a physiotherapist who loves what she does. She worked in a multi-disciplinary clinic for some years before branching out on her own. Because she was good and she was in demand at the clinic, she believed the same would be true if she went out on her own
Lesson #5: Create the Market Where There Is None
In 1950, the Tokyo Telecommunications Engineering Corporation had a problem on their hands. Morita and Ibuka had finally conceived and designed Japan’s first tape recorder by grinding up magnets and sticking the powder to strips of paper that they had covered with rice paste. The product worked, and they believed it had great potential, but as of yet, there was no demand.

Do People See The
Much like Susan Boyle, the vast majority of people are toiling, waiting and attempting to pay their dues, hoping that their big break will soon come. But is anyone really looking past your outward cosmetic exterior, in an honest attempt to see the "real" you which lies within?
Design!
(1) Nice touch! Award-winning chef Sissy Hicks has opened a wonderful take-out, 3-meal-a-day place 5 miles from my home!! (My wife and I haven't cooked for weeks. Or, rather, I haven't cooked in the three weeks since Susan broke her leg and I "took over"!)

New York Home Stager Helps Ailing Home Owner Make Quick Sale
Expert home stager, Staging Diva, shares a story of how Staging Diva® Graduate, Susan Atwell, helped a desperate family sell their home fast.
Acronyms Explained
I have seen clients’ eyes glaze over after a five-minute conversation with a vendor who throws acronyms such as GUI, ISDN, PRI and IP around like they were throwing rice at a new bride.

To genuinely excel be genuinely excellent
If you want to be found online here's a good piece of advice. Be Susan Boyle.
Susan Boyle Sings Success
Susan Boyle can teach us all a lesson about how to achieve success.

Finding the Magic when you¡¦ve Been Downsized
Losing a job is painful. For senior executives whose lives have been so intertwined with that of their company or business, it is especially painful. There is no way around it. And that's the point. If you try to "get around it," it will likely take you on a detour that will delay what you want: a great new position. Dr. Susan Lord has valuable advice to help get you in "inspired action" mode. That is when the magic begins and that is when you most likely will attract your next career opportunity.
Non-apologies and Non-answers Don't Help Non-profits
Lessons learned from the Susan G. Komen for the Cure Foundation.
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