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Emotional Intelligence – The Hard Truth About Soft Skills
How are your people skills? Academic research has shown that people with high Emotional Intelligence are more successful in business and in life. Emotional Intelligence refers to how well you know yourself, your ability to effectively manage your emotions, and how well you interact with others. Emotional Intelligence is a critical competency for leaders. It is very common in technical fields for people to be promoted to management because they excelled as technicians without much regard for their people skills. Unlike IQ, Emotional Intelligence can be developed.

Other talented technicians Related Articles

STOP Selling and Start Educating
Why do so many ambitious, hard-working and talented service professionals struggle to get customers and win sales?

Lesson #1: Hire the Best
“What we have that a lot of other caterers don’t is a lot of talented chefs,” says Puck, identifying one of the key ingredients in his recipe for success. “I’m not saying that nobody else has talented people, but nobody has as many as we have.”

Home Based Business Opportunities that Put the Salesman to Use
If you are a naturally talented salesman, there are many business opportunities perfectly designed to suit your skills, and here are some of the best.

5 Ways to Get Unstuck in Your Marketing - Part 1
Most of our small business activities involve right-brained thinking. We run numbers, we analyze, we crunch data, and we do all the "stuff" that we do as the technicians of our business.

9 Top Inspirational Attributes Great Leaders Use to Motivate Employees
Are you one of the leaders who think that some employees only work for money? Do you spend sleepless nights worried that your good and talented employees might be looking for "greener pastures?" Do you wonder why there are employees with negative attitudes about your organization, its goals and expectations? Are you concerned that there are bright and talented employees who are less likely to share new ideas and/or are afraid of change? In my more than ten years of conducting hundreds of surveys on what employee consider their leaders' strengths (or wish their leaders had), and makes them want to work under that leader, the findings are consist across industries and across public and private organizations.

The Business Owner's Challenge: Manager or Practitioner?
One of the most common challenges I see with practitioners and technicians who own a business is that they actually love being the practitioner! All of the beautiful advice from the e-Myth stands completely at odds with their greatest strengths and desires. So what to do?

Many businesses build their brand by educating potential customers. Informative, high quality content promotes what they do and demonstrates their expertise. However, it pays to think of your content as the vehicle – i.e. content is plentiful and everyone has some!
One of the most common challenges I see with practitioners and technicians who own a business is that they actually love being the practitioner! All of the beautiful advice from the e-Myth stands completely at odds with their greatest strengths and desires. So what to do?

Industries That Need Emergency Contact
Many answering service customers are ones who rely on emergency 24 hour call dispatch such as locksmiths, doctors, and HVAC technicians. When these businesses partner with a telephone answering service, they are more apt to provide around the clock timely emergency response versus having their after hours calls routed to voicemail or cell phones.

The Need for Pagers Continues Even Today
Pagers used to be the favored communication method for doctors, physicians, and technicians in in the 1980's and early 1990's. Though smart phones have replaced pagers and beepers in many cases, there is still a need for those devices.

The ROI of Employee Engagement
Over the years there have been recent talks on how to keep employees engaged. The engagement challenge is especially pertinent in this economy, where organizations are feeling pressure to keep their talented employees. Consumers still expect the best from the organizations they patronize, and the only way to produce such results is with talented employees. An employee’s attitude about the organization shows in his / her productivity and quality of work. In order to keep such employees stimulated, organizations have to keep their employees engaged.

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