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What is CRM?
CRM stands for Customer Relationship Management. It is a strategy used to learn more about customer’s needs and behaviors in order to develop stronger relationships with them. Good customer relationships are at the heart of business success.

Other technical processes Related Articles

Tips for Technical Writing
Technical writing warrants method and practice. The following article providers tips to aid in technical writing endeavors.
The System is the Art of Your Business
A system is made up of defined processes that are designed to meet an overall objective. The creation of systems and their processes is art.
Role of Leadership in Planning
Executives love to talk about planning… most complain their processes don’t work very well. Harvard Business Review reports that only 11% of CEOs believe that strategic planning is worth the effort. Most planning processes are too complex, and only document decisions already made. CEOs have the responsibility to make their planning processes effective; I believe the key is to keep the processes simple and focused.
Master Your Game: Leveraging "Who" and "How"
As a leader, you will turbo charge your organization when you shift from a narrow focus on processes and results (what you are doing and the results you need to achieve) to transforming the players in your team (who you need to execute these processes). Leaders with great communication skills have the power to shift people's self-perception and improve their potential. When you understand who your people are and are able to assist them to be brilliant in how they undertake the business processes, success will follow.

No one knows the troubles I have seen
My recent experiences with a technical support call center have left me wondering what we might be doing that’s getting in the way of our success - processes we follow because "that’s the way things are done here". What 'scripts' should we change to improve understanding, increase creativity or improve our effectiveness?
A False Assumption Made by Too Many Aspiring Entrepreneurs
In his best selling book, The E-Myth Revisited, Michael Gerber said that most people fall victim to the most disastrous assumption anyone can make about going into business. He calls it 'The Fatal Assumption'. That Fatal Assumption is: if you understand the technical work of a business, you understand a business that does that technical work. In other words, don't assume that if you know how to bake pies (technical work of a business), it means you know how to successfully run a business that sells pies (business that does that technical work).
Downloadable Soft Skills Train the Trainer Training Materials Streamlines Training
Most trainers start their career in technical roles. After all, before they become confident to teach others, they need to know the topic they want to teach inside out. Learning something deeply takes years and requires a lot of persistence. Eventually, a technical person may decide that it is time to start transferring that knowledge to others. This is where training and knowing how to train others comes into equation. We all know that someone can be very good at what they do but might not be good at telling you how they do it. On the other hand, some people are very good at explaining everything in simple terms, even though they are not world famous in their technical field.

Where the Jobs Are/Will Be
Not surprisingly, the job growth in technical fields will exceed the increases in the non-technical.
Managing techies
Do you need to come from a technical background to manage technical people?
A Tale of Two Managers: Command versus Commitment
Joel views himself as a "realist." As a manager, he has little time or patience for, as he puts it, "making nicey-nicey." Coming from a deep technical background, he hates meetings ("they get in the way of real work") and resents having to sell changes or get people on board. "I don't care if they like me," he's fond of saying, "I only want their respect and compliance." He likes nothing better than solving tough technical problems with practical, well-designed solutions. He runs his organization "by the numbers." He focuses on continuously improving existing processes and technologies. He sets high targets and relentlessly drives everyone to meet them.
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