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telephone etiquette Tagged Articles



The Top 10 Cold Calling Mistakes
1. Not understanding the goal of the call When you hang up the phone, where do you want to be? What action do you want your prospect to take? What commitment do you want your prospect to make?

Other telephone etiquette Related Articles

Selling on the Telephone Part 2
As reviewed in part one, telephone selling is in a boom. It is very common to find sales and marketing managers growing their telephone sales team. Telephone selling has proven to be a very effective sales channel, if used properly. Here are a few more tips on becoming successful at telephone sales.

Test your Telephone Effectiveness - Find out if your phone practices are winning or losing customers
Test your telephone know-how with this 5 question multiple-choice quiz to identify your telephone effectiveness, and that of your co-workers. Discover the 'correct' answers with strategies for enhancing telephone greetings, using the hold feature, juggling a caller and in-person visitor, and more.
“Powerful Business Etiquette Tips From Your Strategic Thinking Business Coach”
Have you observed social gaffes and just plain inappropriate behavior at business meetings? Have you ever seen someone make a fool of themselves in a business meeting? Do you feel comfortable in knowing what to do as proper business etiquette in a business meeting? It is very important to know proper business etiquette because it is very critical to your image and the relationship building process. In my business career and in particular, during my business coaching endeavors, I have learned some very powerful tips to help avoid mistakes in business etiquette that are so easy to make. Your strategic thinking business coach wants to share ten (10) of my favorites. Here they are:
Turn incoming calls into sales & profits
The top sales performing businesses understand how very important the telephone is as a selling tool. They understand: 1. Customers and prospects telephone the business because they have a need, problem or want. 2. Many times the telephone conversation determines whether the prospect becomes a customer or whether the customer remains a customer of the business. 3. The person answering the telephone is a very important provider of customer service for the organization. 4. The person answering the telephone has a great opportunity to gain customers and obtain sales.

TECHNOLOGY ETIQUETTE
The use of cell phones, Blackberrys, speakerphones, voice mail, email and faxes has become a way of life in business. However, the rules of etiquette have not always kept pace with the innovations of technology. Below are some guidelines on technology etiquette
Telephone Coaching: Be honest to yourself and your client What do you need to do and know about telephone coaching?
Teleconferencing, telephone coaching..... Telephones have taken an important role in the way we do business and relate to others. I have spent some time looking for a guide or protocol for telephone coaching and could not find anything. I decided to include a session on telephone coaching in my coach training programmes and mentor coaching, this is the result!

Sales Scripts - 5 Cold Calling Strategies
If you have been in sales any time at all, one of the biggest challenges to new salespeople is the telephone. The fastest way to cover a lot of ground quickly is by telephone. How do you conquer the phone?
Business Etiquette Seems To Have Gone Out The Window
Proper business etiquette seems to be sorely lacking today. With people getting fired with an email, has proper business etiquette gone out the window?
What is VoIP - Part 1
VoIP is technology that allows high speed internet lines to be transmit telephone voice data. The study of what VoIP is and how it works begins by looking at the analog telephone and how that transmits voice data along standard telephone line channels.

Luncheon Meetings - NoNos
Ms. Etiquette Question: Can you address lunch meeting etiquette? I am appalled at how many people speak with their mouth full...and I have to look at their chewed up food. Dr. Jo, Arizona

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