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The Art of Customer Service
This blog entry is a response to a topic suggestion by Douglas Hanna. It covers the art of customer service, a subject that is near and dear to my heart.

Other ticket counter Related Articles

Coaching Your Business To The Next Level Series Part 7 Pay Yourself First
The concept of paying yourself first is alien to many entrepreneurs or small business owners. Read how by not doing so is actually quite counter-productive.
Attractive People Inspire More Teamwork
If you are running a business or even conducting a meeting, here’s the ticket to success. Have a lot of attractive people around.
Greener Grass!? Counter Offer!? -How Will You Be Impacted?
Counter Offer attacks of the Labor War.
A Sales Lesson From Mt. Everest
Being distracted isn’t your ticket to achieving your GOALS, being focused is. Learn why this is so important to your selling success.

The Missing Link: How People Can Know Everything about Customer Service and Still Not Be Able to Do It
I had a strange experience at an airline counter recently. My international flight was cancelled, and when I went to the counter to find out what to do next, I watched three customer service agents discuss the flight they were going to put me on much later that day. They went about printing tickets, writing me meal vouchers, looking at the computer...all without any of them speaking directly to me or even telling me what they were doing.
Personal Branding and a High Ticket product are essential for success online
Unless you're using a high ticket product and branding yourself as a leader/mentor in online marketing, you face a very steep climb up hill.

Twittering Money Away: API Service Review of Twitter Counter
Under the headline from their "Featured" web page, Twitter Counter boldly states “Become a featured user and gain more followers.” “One of Twitter’s biggest problems . . . I am researching services such as Twitter Counter’s Feature, and in this second round of testing found that a great majority of those who are following are the Ruby Bells and Tia Marias and Angelina Jollies . . . I think you get my drift . . . get in the game Twitter Counter it is not the number of followers but the quality of followers that count!”
Accelerate the Pace of Change
It may seem counter-intuitive, but the best way to lead in a time of accelerating change is to keep the foot on the accelerator.

Where is the Red Cape --- Maximizing Counter Sales
As a counter sales person, when a customer walks through the door, you are generally the person they are looking for. The customer wants to place an order and expects you-the counter sales person-to take care of them. Although this encounter is usually brief, let's examine what the customer's overall expectations may be. What do customers expect of counter sales professionals? Since the customer's perceived value of you as a supplier drive their expectations, knowing the answer to this question is important to meeting expectations and building relationship equity. Today's customers expect more than free coffee and popcorn at the counter. They expect a more than satisfactory experience with the people that represent the company they are doing business with.
Conquering the Counter Conundrum
Counter sales personnel face many of the same issues that inside sales and customer service (IS/CS) people face. In fact, the counter sales life becomes one of juggling several balls in the air at the same time and becoming skilled at multi-tasking. Dealing with "will- calls," customers at the counter, inbound phone calls, picking and packing at times and demanding sales representatives create quite a challenge for the professional counter person. More importantly, this counter conundrum puts customer retention and value at risk.

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