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Common Sense Communication
Common sense communication given in a timely manner will avoid the following spoken by C. Northcote Parkinson1, “The void created by the failure to communicate is soon filled with poison, drivel and misrepresentation.” A top sales professional values people and their customer’s and always envision themselves in the customers shoes and leave no void in communication to be filled by a competitor.

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The King of the Skies: Herb Kelleher Gets His Start
Almost 40 years ago, Herb Kelleher came up with a radical idea: He wanted to start a no-frills airline that not only ensured people got to where they wanted to go and at low prices, but that they had fun doing it. Today, the small Texas airline he founded in 1971 has become the second largest airline in the world by number of passengers carried. Southwest Airlines carries over 100 million passengers to 63 cities across the U.S. each year.

Reaching New Horizons: Southwest Airlines Takes Off
With his own legal experience and his partner’s business acumen, Kelleher was convinced the two of them could see their business lift off. What was their idea? They wanted to create a no-frills airline, and one that would be exempt from the restraints of federal price regulations. By refusing to cross state borders, and operating flights only within the state of Texas, they were able to do so. Kelleher’s new Southwest Airlines offered drastically reduced fares and quickly became a hit with passengers.

Lesson #2: Customer Satisfaction is Your Secret Weapon
“We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried,” says Kelleher. “So you’re not just getting low fares, you’re also getting wonderful customer service.”

Leaving the Sheep Behind: Marriott Hits It Big
In 1937, Marriott’s Hot Shoppe No. 8 became the home of his next innovation. Since it was located near an airport, Marriott noticed that airline passengers would often stop off to his store and buy lunch to eat on board. With that came Marriott’s idea to sell pre-boxed meals directly to airlines. It was the launch of an entire new industry, and Marriott was soon selling lunches to more than 20 flights a day from that one airport.

Entrepreneurs – Want To Be An Airport Driver?
You’ve seen them pick up people and passengers at the airport and think that you might like to do the same as a business so how do you go about it?
What skills should a sales director possess?
Being a sales director is one of the toughest jobs around, or it can be. If the company were a car, the sales director would be responsible of planning the trip, keeping the driver from making a wrong turn while on the trip, making sure that the car doesn't run out of gas and doing all of this while keeping the kids in the back seat happy and not throwing things at the other passengers.... And somewhere along the way someone needs to stop and go to the bathroom.
Who Are You Talking To?
Twenty minutes after we boarded the plane, the pilot came on to tell us that there was a maintenance issue with the aircraft and we would be slightly delayed taking off. The red-eye from San Francisco to Charlotte ended up being over an hour late leaving the airport, meaning many passengers, including me, were going to miss their connection flights. As I had no particular place to be the next day, I settled in to for a nap.

Car Insurance - A Guide To Liability Car Insurance Coverage
Liability coverage is one of the most important types of car insurance coverage. It provides protection for other drivers and passengers involved in an accident, or property that's damaged due to a policy holder's vehicle.

Take A Cue From Heroes: \"Let\'s Roll!\"
Like nearly all Americans, I was acutely aware yesterday of the ten-year anniversary of the 9/11 attacks on our country. I watched some documentaries, spent some time with family members with whom I'd spent the day ten years ago... and watched again the haunting movie which depicts the heroic actions of passengers on "United 93" during that now-long-ago tragedy....
Blame Management for Poor Service
Buried in the publicity of a nasty airline strike was a vivid example of how misdirected management's service improvement efforts can become. To improve service, the airline ordered all attendants to attend three hour "Commitment to Courtesy" classes without pay. "They told us the reason we were losing money was because we were rude to passengers," said one attendant.
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