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5 Caveats to the "Open Door" Policy
Most organizations have an "Open Door" policy to protect employees from bully supervisors. The idea is to make it safe to bring a problem to a higher level of management. The method can be helpful, but I have found it to be fraught with problems. This paper describes five of the most significant problems with the "Open Door" Policy and suggests a simple antidote.

Reinforce Candor to Build Trust: Transparency

Trust is the key ingredient missing in most organizations, particularly in these draconian times. The ability to build trust is most impacted by a leader’s habit of reinforcing candor – which means making people glad when they bring up inconsistencies in the leader’s actions. Most leaders punish people for surfacing difficult issues. In the process they extinguish trust and transparency, which further cripples worker motivation. Learn how to change your behaviors to allow consistent trust building interfaces with people.

Leadership Truth #1 - Great Leaders Operate from a Set of Values
Values are the underpinning of everything we do. Great leaders have a concrete set of values that they operate from on a daily basis. Where do these values come from?

Leadership Truth #2 - Great Leaders Live Their Vision
Great leaders are congruent. They live their vision all the time. Consistency is a trait most great leaders have in abundance. Why is this trait so important?

Leadership Truth #4 - Great Leaders Value Transparency
Transparency in an organization means not holding things back from people.In so many organizations people know there is information being denied them that they really ought to know. This is devastating to morale.

Downsizing Dynamics
When companies are forced to downsize, it is an unpleasant time for everyone. Unfortunately many organizations make the process much worse than necessary. This article explores the problems and gives an antidote.

Leadership Assessment #13 – Negotiate Well

There are hundreds of assessments for leaders. The content and quality of these assessments vary greatly. You can spend a lot of time and money taking surveys to tell you the quality of your leadership. There are a few leading indicators that can be used to give a pretty good picture of the overall quality of your leadership. These are not good for diagnosing problems or specifying corrective action, but they can tell you where you stand quickly. Here is one of my favorite measures. It is the ability to negotiate well.

Leadership Assessment #14 – Emulate Level 5 Leaders

Leadership Assessment #17 – Optimize Communication

Leadership Assessment #18 – Handle Crises Well

Leadership Assessment #19 – Generates Passion

Leadership Assessment #20 – Lowers Credibility Gap

Leadership Assessment #21 – Build a SAFE Environment

Leadership Assessment #22 – Leaders are Enablers

Leadership Assessment #23 – Leaders Create Winners

The Transactional Nature of Trust
I have studied Trust for several decades, and I have come to believe that trust is transactional in nature. That is, trust is like a bank account where we have a balance and make deposits and withdrawals constantly. This article highlights some ideas about the transactional nature of trust.

Trust & Transparency The New Corporate Currency

Just last week, we received a startling display of how much the issue of trust and transparency in corporations has gained in terms of a company's reputation. The Edelman Trust Barometer for 2010 was just published, and it shows a remarkable leap such that trust and transparency are now mentioned twice as much as financial performance in terms of reputation. In 2010 Trust and Transparency each received 83% of responses versus only 45% for Financial Returns. Further adding to the shock of these data is that in 2006, trust and transparency did not even show up on the map of the top 10 ways to demonstrate reputation. Now, four short years later, they are number one and number two. This article gives some of the details and the ramifications for business in the USA.

Where Has All the Trust Gone?
Americans, we the people, have become a distrustful lot of late, hardly surprising news given our Recessionary new world order that is rammed home daily in headlines detailing the failures, cover-ups, and worse, of corporate America and its leaders.

Missing files and Tender Entrepreneur Brokers
It has now become recognised that an important catalyst to business growth is enabling entrepreneurs to compete on the public procurement market. And it is encouraging that young entrepreneurs are taking on the bottlenecks in the public sector, and developing new applications that equalize information asymmetries and promote transparency whilst combating public sector corruption.

Transparency as a Marketing Tool
Transparency. It has become the norm with social networking and online marketing. We each have our own barometer between too much information and not enough revealed.

Leading Up by Example

In my work with leaders across the country, I frequently run into a perplexing question. When working with management layers in the middle, I will frequently hear, “Bob this is great stuff on building trust. I am anxious to build the kind of environment you describe. I have only one problem, my ogre boss does not go for the soft stuff, so I am stuck.” My advice is twofold. First, there is nothing soft about building trust. It is a hard-edged measure that has more power than any other business variable to impact performance. The skills needed to build trust are not “touchy feely,” they are pragmatic, concrete behavioral actions that can be taught and learned. Second, you are not “stuck” even if your boss is a dyed-in-the-wool curmudgeon with negative Emotional Intelligence; it does not prevent you from leading by example.

When You Say The Wrong Thing
Recently I hosted a dinner with a great group of friends and people I wanted to meet. One of my guests was a particularly good friend, a guy I care about and respect deeply. Until recently, this guy was a high profile CEO. But due to politics, he was let go - despite the fact that everyone knows he's a total superstar, both in his performance at that company and in every position prior.

Calculating Carbon-Levered Earnings
In thinking about higher oil prices today, and in scanning an interesting related story at Institutional Investor about proxies demanding more information on public company carbon usage, I got to wondering about something:

I Blog, I Tweet, But Why
Fred Wilson has a great post up today titled Can We Live In Public? If you go back in time to May 4, 2004 when I started blogging, you'll see that Fred was one of the key inspirations with his post Transparency to my question of To Blog or Not to Blog. At the time, my interest came from a very simple place.

Are You Putting on an Act?

Lights! Camera! Action! When the spotlight of life is focused on you, what do people see? Are you an actor just playing a role or are you the “real thing?” Are you willing to let people see who you really are? Hollywood actors are paid big bucks to portray a make believe character on the silver screen, but there are many people outside of “Tinsel Town” who put on a very convincing act every day without ever being paid a dime. In fact, many of them pay a high price.

Building Trust When Your Boss Sucks At It
Building an environment of high trust is a lot of work. It can be even more difficult if the bosses above you in the organization have no clue as to how to build trust. This article deals with the common phenomenon of a clueless boss.

Financial services: Transparency through social media
Is social media forcing Financial Services to become more transparent?

The Idiots Guide to Marketing Videos Using Nothing But Your Social Networking Know-How

Social networking and marketing videos are seeing a merge of huge proportions online now. Books have been written about it, television shows report it and print media discusses it. One of the reasons may be controversy about all of the content, and possibly when negative comments about some of the material posted with marketing videos is spread throughout social networking websites the established order tends to feel a little unnerved . So if you're planning a video marketing campaign what steps can you take to make it a success...

Social Networking Strategies Or Just Good Manners in the Social Web?
Social Networking Strategies is the new buzz term for marketing to individuals through social networking sites online, and numerous industries are certainly abuzz about it right now. The concept of networking incorporates the social interaction taking place online as well as various forms of networking between consumers and organizations with strategies to connect people, ideas and products.

FTC Rules on Endorsements and Testimonials in Blogs
The Federal Trade Commission recently revised its "Guides Concerning the Use of Endorsements and Testimonials." The updated rule regulates bloggers' testimonials and endorsements.

If people know it is PR, will it work?
The Public Relations policy is founded on honesty and transparency. Therefore, PR professionals can never disguise their work. But with public misconceptions about PR as "spin" if people know it is PR, will it work?

What is good selling?
Like many people, I have always been curious about what makes "great sales performance". This is a perplexing question that has been asked and attempted to be answered by many people over the years. Also, are great sales people born? (most people believe this to be true - but it's not). What does it take to be an elite sales performer, and can anyone learn how to sell well?

Improving Morale After Redundancies

When the actual redundancy process is complete and the unfortunate employees are made redundant there remains the issue of low morale that inevitably continues for some time. Without close monitoring this can become a very serious issue to any business. Once the reduction in employees has taken place the staff that remain will probably be expected to achieve more and may have additional responsibilities placed on them. How do you get the best from your staff now that they feel uncertain about their future and how do you improve morale? There are five key areas that need to be considered and worked with carefully on an ongoing basis.

A New Game for Public Affairs
WikiLeaks' dumping of vast numbers of Pentagon and State Department secret documents into the public domain has changed the public affairs' game for companies and institutions---forever. Welcome to the "Age of Forced Transparency"!

Small Businesses – the AIG Antidote
No small business would exist or function under the AIG type of framework. Small businesses must function properly and turn a profit in order to survive, much less thrive. That’s why I’m more convinced than ever that small businesses are what can, and hopefully will, turn the economy around and set the country back on course.

Building Consumer Confidence Online

The greatest challenge to businesses aiming to build a presence on the web is establishing brand credibility and consumer confidence online. The Internet provides a plethora of marketing opportunities to businesses of all types and sizes, but some of the considerations involved in successful online marketing are unique. For instance, the process often lacks human interaction, and as such creating consumer confidence online is difficult because potential customers are forced to determine whether or not to proceed with a transaction or interaction based on how credible they perceive the business to be.

4 Critical Principles of an Online Outsourcing Marketplace Feedback System

Feedback systems are such a fundamental part of making an online outsourcing marketplace work that it sticks out like a sore thumb if you don’t have one. They are designed to improve the experience of both the outsourcing buyer and the freelance provider. As a whole, these systems allow outsourcing companies to establish their own reputation as a reputable employer while reviewing the reputation of freelance providers in an effort to find the most capable and proven talent. Outsourcing companies submit feedback on freelance providers and relay their positive or negative experience so other buyers can review feedback before entering into an outsourcing relationship with that freelance provider. In theory, the entire process works great...depending on a few critical principles...

Actions for Successful Remote Freelance Work

As an online freelance provider, I use technology every day to provide my outsourcing managers with transparency, visibility, and open and honest communication. These three critical areas are the real deliverables with respect to outsourcing, and the most successful freelance providers recognize their value when building long-term outsourcing relationships. Relating to these three outsourcing concerns, there are some relatively simple things that a freelance remote worker can do to help themselves succeed. Here are five actions for successful remote freelance work...

Why Outsourcing HR Makes Sense with Budgets Under Pressure
Outsourcing your businesses HR function is an efficient way to add value and contain cost in a difficult economic climate. Small to medium sized businesses need access to high quality, up to date HR information without the requirement for a full time HR manager.

New Zealand Public Sector eSourcing: Transparent Procurement encourages Competition & Investment
It is widely accepted that procurement transparency promotes competition, and that competition is a good thing for economic efficiency and growth. On a national level, it is also interesting to note the positive correlation between transparency and Foreign Direct Investment.

Aligning minds and what that means
If we are to align staff actions with goals and strategies then it is essential that we understand how to align minds.

Ten Tips to Build a Culture of Trust
Companies that foster a culture of transparency and trust clearly have a competitive advantage for sustainable success.

Rules of Service 101
Good service can be distilled to down these 4 basic rules.

Crisis Communications in a Transparent World
We live in a world of transparency. High profile individuals and corporations can expect their every move to be recorded some place on the internet for all to read and view. And, the internet never forgets and certainly is not very forgiving. How do those in the public eye deal with a world of continual documentation, especially when the internet is the ultimate free-for-all?

Four Steps to Ensure Accuracy in Your Written Communications

Think of written materials like a shop window—the transparency a well-put-together document affords a company is most likely the best advertisement they can get. However, any mistakes that are not caught and get into print or published online reflect badly on not only the writer, but on the entire organization or publication as well. When a document has inaccuracies, readers tend to distrust everything, including the statistics, opinions, and facts.

If your company has a supply chain project, who are the top 5 companies you would call?
If your company has a supply chain project involving network analysis, implementing new technologies in a warehouse or strategically planning growth for the next five years, who are the top five companies you would call to help you with this and why? Drew, Director at Forte Consultants, Cincinnati, U.S.

The Role of HR in Mergers
One of the benefits of any merger is the ability to reduce headcount in redundant staff functions. I believe it is a mistake to reduce HR staff during the process. In addition to their traditional functions in the steady state organization, there are numerous critical functions that must be handled well for the merged organization to survive.

Downsizing Mistakes
When organizations need to downsize, it is not a fun time for anyone. There are so many ways to do it poorly, and they detract from critical objectives. While there is no magic wand to make downsizing activities happy times, I believe the behavior of higher transparency is one best practice that should be used more often.

Drive Out Fear
It is hard to grow trust in an environment of fear. People need to feel a sense of safety before they will take the risk of trusting others. Unfortunately most organizations generate a toxic atmosphere of habitual fear.

VII D. Promote Institutional Investors: PROMOTING STOCK MARKET DEVELOPMENT IN AFRICA
The involvement of institutional investors in African exchanges must be pursued vigorously. Institutional investors often are at the forefront in promoting efficient market practices and financial innovation.

Authenticity, Transparency and Integrity
Do you know how to discern when someone is being transparent and authentic and when they are being duplicitous?

Helping SMEs meet the requirements of formal financing - Increasing SME Access to Finance: A Four Pronged Approach
Apart from the need to boost SME capacities, some financial instruments can help provide missing information or reduce the risk stemming from some SMEs’ lack of transparency.

Cyberbullying---a Growing Problem
Not only will cyberbullying intensify, but it will also proliferate into new media, as they emerge. Governments will attempt to crack down on this problem, however only a system of transparency will truly help.

LEADERS CREATES DOUBT FREE ORGANISATION.
Truth is the weapon to remove doubt in the organization. Clarity and transparency strengthen the bondage of relationship.

Easing The Radical Transformation
You gotta hand it to the president: he's got that whole transparency thing going on, big time. He told us four years ago that, if elected, he'd radically transform the United States of America... and, boy howdy, has he ever! You can hardly recognize the place....

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