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How Employees Are Your Greatest Asset in Building Loyal Customers
Do you believe that you cannot be the Southwest Airlines of your industry when it comes to building loyal customers? Read how one local retail store in a rather unglamorous and highly competitive industry has not let that belief stop them from becoming successful.

Plan for Business Success - 6 Reasons to Succession Plan
There are many valuable reasons to plan for the future - not least because it reduces the inexperience when people leave the business or organisation - yet there are other reasons too..

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The Magic of Social Media and Why Your Organization Can’t Ignore it
The Internet has evolved from a curiosity, to a two-way communication platform dominated by academia, and then to a commerce platform that has threatened to make conventional shopping and “business as usual” obsolete. But with that transformation came an example of the law of unintended consequences: consumers became jaded. Barraged by email, banner ads, pop-ups, pop-unders and multi-media online infomercials, the consumer felt more like a commodity than ever. And they started fighting back. Internet users banded together on primitive discussion boards where they found a voice. They were able to communicate with each other, make recommendations, air complaints, and generally provide instant feedback on the quality of goods and service being provided across the ‘Net as well as by traditional land-based (brick and mortar) vendors.

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