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unexpected delight Tagged Articles



It's the Little Things!
The next time we start cutting price to match the competition, slimming services to make up for the lost margin - maybe we should think again.

Other unexpected delight Related Articles

The Power of Asking People What They Think AND then Really Listening and Hearing What They Say
There is tremendous power in asking people what they think. If one is sincere and not only listens to, but also hears the reply. Why not amaze and delight someone today while conducting your business and ask them - "What Do You Think?" and be prepared to receive some insightful and powerful information to help you and your business.
6 Dirty Little Secrets About Building A Successful Small Business
Are you continuously finding ways to delight customers, eliminate unnecessary costs and improve your products and services? If so, your business is probably gaining strength. If not, you are not standing still, you are definitely going backwards.

Armchair Olympian
It was nice to watch something positive for a change and to delight in some truly amazing and generous acts.

The More You Give, The More You Get: How To Get Interviews With Experts In Your Niche
We all know what karma is. What goes around comes around... it’s the law of the universe. Simply put, the more you give, the more you get... or as Robert Cialdini puts it in the science of “Influence”, it’s the rule of reciprocity. Now, we’ve all heard of reciprocity with our customers. Give them bonuses, surprise them, and as we’ve riffed on, basically delight the customer to get them to love you. I realized then what we had been missing... we needed to delight our potential business partners too. So I put aside the time to study the course. Okay, I’ll admit... it did seem a bit dreary at first, listening to 12 hours of audio... but let me tell you it was well worth it in the end. The more you give, the more you get indeed. That’s the power of karma.

What is the first thing your mother taught you to say after Ma Ma and Da Da?
Sellers cannot say thank you too many times. I am sure most salespeople say thank you at the time of a sale, but if you really want to make an impression on your customer, and who doesn’t, say thank you when they do not expect it. They will be delighted. Their delight will turn in to future sales.
Adopt an Emotion: JOY
JOY is a state of happiness or an expression of delight. Kids have great access to this emotion, and as an adult, somehow JOY doesn’t always feel "appropriate". That’s ridiculous.
When Disaster Strikes, What's Your Plan B?
Disasters are by their very nature unexpected. But, in business, the unexpected can put you out of business. Some "disasters" can be planned for and the consequences mitigated. Having a "Plan B" is the key.
Dramatically Improve Customer Loyalty By Flawlessly Executing the Basics
Are you engaged in a lot of sparkle to delight your customers? Maybe it is time to shine up the basics and reduce all the glitz?
From the Tennis Courts…Another Lesson in Life
When the wind kicks up, an unexpected gust can be like another player on the court. A good tennis player knows how to deal with this unexpected, unwelcome situation. In business and in life there are frequent unexpected and unwelcome circumstances that we must learn to cope with and handle successfully.
Coping With The Unexpected - 6 Practical Tips
Always expect the UNEXPECTED. We never know what's around the corner. It's part of life. Sudden change can be stressful whether we perceive it as negative or positive. This article contains 6 practical tips on how to cope with the unexpected.
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