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Credit Card Advance Financing
For many businesses owners, borrowing money during tough times can be difficult. There is a new alternative to conventional lending practices that is becoming extremely popular. Credit card advance loans are often called many different names, but essentially all do the same thing: provide loans based on the business’s average monthly credit card generated sales.

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A Great Book Week
One of my favorite things about going dark for a week is that I get to consume a bunch of books. Since we’ve been back from Alaska, my reading pace has been slower than normal, so it was nice to have plenty of uninterrupted time to lay on a couch and read. I usually manage to read a book a day on vacation - this time I only gobbled down five. All but one was great.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
A Tale of Two Eateries ...it's not just about the food!
Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world.

Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Social Media – The Big Four
The advantages of Twitter for commerce have not passed under businesses' radars of course. Even more so if we consider that the platform offers potentially uninterrupted updates on people's lives (which means businesses can now know what people like or not, something that cost millions of dollars to achieve before). As a result, many big and small companies as well as different service providers are already taking advantage of it by creating personalised accounts that people can follow.
Service Over!
When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment.
Personal Visioning Pathways and Pitfalls
My wife, Heather, and I have found that spending at least once a year in a quiet evening of uninterrupted time "daydreaming" has kept our marriage strong and our lives in focus. We look at family, house or home, our careers, our physical health, our financial health, community involvement, spiritual growth, and social life.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

Is Your Open Door Policy Killing You?
What is your Open Door policy? Does it provide time to think, strategize, design and plan? Thinking requires uninterrupted time. Boundaries must be set to create space for uninterrupted strategy time, while leaving room for Open Door conversations.
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