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The 80-20 Rule and Client Drama
The 80-20 Rule, AKA the Pareto Principle, states that “for many events, 80% of the effects come from 20% of the causes.” This can be observed in any volunteer organization, for example, a church, where 20% of the people do 80% of the work. In our eight-plus years of doing web development at Pelago, we have concluded that the inverse of this rule applies to client drama. That is, 80% of your negative experiences will be caused by 20% of your clients (and maybe even a smaller number like 5%). As a small business owner, how do you navigate this effect? You get tough.

Other unrelated questions Related Articles

How To Improve Your Own Time Management Through Seven Strategic Questions, According To Your Strategic Thinking Business Coach
Time is such a precious commodity and it is highly valued by strategic thinkers. Strategic thinking people want to get the most benefit out of their time and they have discovered that a great way to do just that is to develop the ability to ask yourself the strategic questions at the right time. And the beauty of this technique is that you only need to invest no more than sixty seconds to ask those questions before you begin any specific activity, task or assignment. The skill of asking the right questions must be acquired and as time goes by you will improve your ability to ask the real strategic questions. It is important to learn how to ask questions and one tip is to have your questions begin with the word “what.” Here is a list of seven strategic questions to ask.
Fairs And Expos Will Fill Your Calendar
Fairs and expos are a great way to bring new customers into your business who are totally unrelated to your existing client base.
Select Seminars and Workshops with Purpose
Recently, one of my clients asked me about a seminar offered by a competitor. His questions to me were, “Howard, take a look at this and let me know if you think I should go, and if you want to come with me?” Rather than answer the questions directly, I left him with these thoughts and some questions to ask himself.
Probing: Leading and Controlling with Questions
What: is a probe Why: do we use probes Questions are one of the most powerful weapons in a salesperson’s arsenal of procedures and techniques. Questions require a prospect to participate actively in the sale. Questions help us learn the prospects hidden wants and needs. Questions give us time to gain lost composure. We must become excellent question askers and effective listeners.

Sales Success Secrets from Beyond the Grave
I have included some very controversial material in this article so I'll start with the easy stuff and finish with the material you may not want to read. I have some insights from three totally unrelated books as well as an unrelated article that I had a chance to read last week. I found common themes that relate directly to sales and sales management success.

Good Boundaries Make Great Presentations
If limiting the scope doesn't work. If you frame the questions and someone still asks something unrelated, try saying, "That's a great question, but it's outside the scope of what I'm covering here, and I have so much to give you. Write it down so we can catch that a little bit later." Or, "That's outside the scope of what we cover in this class. We do, however, cover that in depth in our XYZ program. I'll tell you more about how to access that a little later today." 2. Dealing with "Blurters" If you decide that you aren't going to answer questions, you may have to set boundaries with "blurters." That may sound derogatory, but I can say that b

Socratic Struggles
Using the Socratic Method to guide discussions is a well known tool. The method is frequently used in educational situations, but it can be a powerful tool at work if used well. The caveat is that it can be dangerous if used poorly. What has been your experience with using the Socratic Method? Are you alert to when other people are using the method with you? The attached article has some of my thoughts on this subject and gives a list and examples of the six types of socratic questions. 1. Questions of Clarification. 2. Questions that probe assumptions. 3. Questions that probe reasons and evidence. 4. Questions that probe perspective. 5. Questions that probe consequences. 6. Questioning the question
What questions should I ask when buying a business?
There are many questions buyers typically ask when thinking of buying a business that include the level of sales, qualifications and motivations of the employees, questions about landlord and suppliers. While these questions are helpful and appropriate, this article offers some more questions that will help in the decision of buying a business.

Can Your Salespeople Sell More Effectively by Asking More Questions?
Selling by asking questions is hard. A list of questions isn't the answer. Left to their own devices, your salespeople won't be able to create the kind of questions that are needed. You might not be able to either.
The Art of Asking Questions
Mastering the Art of Asking Questions is essential if you want to succeed. It's not simply a matter of getting in the habit of utilizing questions in your interactions with people. It's really about learning how to ask the right questions at the right time.
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