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Turning a Difficult Customer into a Customer that Comes Back.
I really hate it when things don’t go as they should and you have to spend time and effort sorting it out. I have hanging onto a phone line being told that “my call is important”, when I have far better things to do.
The Reasons Why Most People Will Never Find Online Success
There is no such thing as a real get rich quick opportunity. If someone tells you that you can start with no money and no experience and make hundreds of thousands of dollars overnight they are lying to you and you are a fool for believing them. Yes, you can make lots of money in a short period of time as an Internet marketer, but you're not going to get rich this week unless you hit the lottery or your rich uncle dies.
Coaching Tip: Creating a “Rough Day” Strategy
We all have those days that challenge us to stay centered, optimistic, productive and connected to ourselves. Learn how to develop a strategy to shift into a more positive and productive mindset.

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Business Success Coach
It wasn’t only Ringo Starr who had to get by with a little help from his friends. Every now and then, we all need some guidance. We need someone who can listen to us vent, listen to our fears, and help get us back on track, or keep us there. Especially in the world of entrepreneurship, where your future is never certain, the roles for mentors and coaches is often significant. But there are many different kinds of coaching that you can take advantage of to both determine and achieve your goals. So how do you know which is the right business success coach for you?

Celebrate Your Friends
What is your perception of your friendships? Who do you call when you break up with a boy/girlfriend, get a new job, announce an impending birth, or just need to vent?
Handling Irate Customers Allow Them to Vent
Understand that customers are irate because what they thought was going to happen didn't: they're "hurt." When you know a customer is upset, immediately give them permission to vent their frustration; and they will want to - you can count on that!

Zeroing In On Bad Economy Business Basics
A client called me recently to discuss a new venture. Before he could start, however, he had to vent for almost five minutes: About the state of Wall Street; about the problems with the government bailout intervention (or "interference," as he put it); and about the poor health of the economy in general.

Improve the Effectiveness of Your Meetings
Here are five tips to improve your meetings. 1. Reduce griping and venting. The leader of the meeting can allow people to vent, but not have it become a debilitating whirlpool. 2. Use the agenda wisely. Know when to follow the script and when to rip it up. 3. Summarize the discussion frequently. This prevents an endless cycle of people in violent agreement. 4. Agree to disagree. Use the rule of three to cut off acromony without hurting people’s feelings. 5. Manage the time efficiently. Make sure people feel the value in the meeting time.

E-Mail Tip #29 - Manage a Complainer's Need to Cavil
Some people just need to vent in e-mails. If you understand this and know how to manage it, you can avoid many of the battles that are so common in e-mail exchanges. This article offers some information on this aspect of online communication.
Im OK Youre Not OK
When you vent about what other people do that drives you crazy, does it help you cope with them better? I am sure you know people who are world class at griping about what other people are doing that drives them crazy. In reality we all do this to some degree; it is human nature. This paper highlights a dozen tips for reducing the tendency to gripe about the shortcomings of other people at work or at home.
Happy At Work – Want Professional Success? Ignore Negativity
It is difficult to work in an environment where people are negative. Everyone is responsible for being happy at work. What do you do when a friend wants to vent? How can you protect yourself from the negativity while being helpful to your friend?

Entrepreneur Education: Winning Over Annoying Co-Workers
Last week in a seminar in New York I was talking about the fact that work is not a rehab facility. This got a few laughs and some cheers. Then someone called out "I am so sick and tired of making excuses for some of the jerks I have to work with. They should go to rehab and leave us alone". I took a breath wondering what would happen next. This very vocal man continued "we need to figure out how to test people for the nastiness gene." I took a left turn from my prepared program to give the employees of this much respected organization a chance to ask questions and vent some of their frustrations.

Flipping Out About Money
We all have the right to choose any reaction we want when dealing with a tough situation. I suggest giving your highly charged emotions some way to vent. Writing about them, exercising, or whatever your preferred method is for blowing off steam. Then move forward, one step at a time, into a new frame of mind.

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