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Customer preception of waiting
This article shares the results of a study conducted at The School of Business and Economics at North Caroline AT&T University. The report focused on the customer's perception of delay before receiving services. A small group activity is included for the purpose of discussion of what your site/department/business can do to affect customer satisfaction.
Integrated Payments
We live in an evolving society no longer based on cash and checks. Take advantage of integrated payment technologies to help improve customer service and reduce costs

Other wait times Related Articles

Procrastination Meets Meaningful Down Time
Have you ever noticed that there are some times in life when you love to take action and can't wait to jump into things, while other times you have dragged, delayed and procrastinated the simplest items on your to do list?

Selling in Uncertain Times
There is no doubt that we are living in politically and economically uncertain times.I can allow the uncertain times to effect me negatively, or positively. I can slow down my sales activity and wait for tomorrow, or I can recommit myself to finding those prospects who are ready to do business today. It is my choice.
Decide and Commit in any Joint Venture
Winners know that they can’t wait until circumstances are perfect before making a commitment. They don’t wait until all the traffic lights along their route are green before leaving home. The best time is right now.

Sell a business in a down economy?
Deciding to sell one's business is difficult enough in good times, a down economy only complicates the decision making process. If you've taken your foot off the gas you are not coasting but rather you're sliding, and your business is loosing value every day you wait. It's Grow or Go, there is no Status Quo. If you wait too long you may not have much left to sell.
When Cancer Came to Visit me my Whole Life Changed Forever!
Don't wait for your opportunity to come to you. Be motivated and believe that you can do anything you want in life. Don't wait for a challenge to test your faith, move forward with the life you truly want. Cancer came to visit me, but I always knew that life was for living.
Perfection Stinks!
You can't wait until you find everything, know everything and have the perfect plan. You have to jump in and take ACTION!! If you don't, you'll run out of time. If this is you, you are stuck and hurting. Don't do that!! Get going. Don't wait to be perfect!

Stop Having Your Warm Leads Go Cold
Do you find that you get inquiries, people who have expressed an interest in working with you, and you wait before calling them? Or maybe someone has a warm lead for you, they know someone who is interested in talking to you about your services, and you are not sure how long to wait before giving that person a call? When you wait too long, your warm lead ends up going cold.
Take Personal Responsibility For Your Future
It's time for inspirational leadership. Don't wait for others to take care of you... and don't wait to see if the changes will just pass you by. To prepare, think about undetaking these three bold actions.

Just Go and Do It
Don't wait – initiate! That's the deeply embedded belief system of strong leaders. An ancient Chinese proverb teaches that "the person for waits for a roast duck to fly into their mouth must wait a very long time. Regardless of their position or role, leaders don't wait for something to happen or someone to tell them what to do. They go and do it.

Are You Hiding Out Or Shining Your Light?
In these times when business may be slow and people don’t seem to be spending as much, it’s easy to hide out and lay low thinking you’ll just wait till it all ends. You may think that’s a good strategy. I know I considered it.

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