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Managing Multiple Customers
You know the scenario… your workday is running smoothly and manageably when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question. When organizations bring me to conduct customer service seminars, I find this is one of the most frequent challenges frontline employees ask me to address. While there are no absolute rules for juggling customers (you need to adapt to your workplace’s business realities) here are 5 tips that we find work well for our clients in reducing stress and boosting customer loyalty.
Yes, I Mind Waiting - 10 ways to reduce lineup stress for staff and customers
Most managers' idea of dealing with a sudden lineup of customers is to simply have the staff work harder and faster. The problem is that employees soon get tired and begin making errors -- which takes more time to fix later-on. Worse, employees under stress can become irritable with customers -- which destroys repeat business. "Yes, I Mind Waiting" reveals 10 ways to manage lineups without making the staff work at full speed.

Other waiting lines Related Articles

The Ultimate Time Management Tip
If you're like most people, you probably don't enjoy waiting and neither do I. This article has eight practical ideas you can use to turn waiting time into productive time.

Living The Life You Have
Are you always waiting for just the right time to do something in your life? A wise man once told me that if I was waiting for the perfect time to act on something, I’d be waiting a long time because there’s no such thing.
Shooting Fish in a Barrel
“How many salespeople are sitting around waiting for someone to call? How many are still hawking the same old products with the same old lines? How many are looking to the same, rather than developing new customers? How many believe they don’t need sales training?”
Just Play the Hand You're Dealt!
Are you waiting on the economy to recover? Waiting for the recession to pass? Waiting to see what your business produces? Waiting for things to turn around? The truth is simple: Wait and you will starve. Act NOW, and you will profit... in any economy. Play (and profit from) the hand you've been dealt.

Your Sales Letter Layout and Using Testimonials
The worst websites are those that use a percentage width and cover the entire monitor. It's been proven that long lines of text fatigue the reader. People will start scanning if the lines are too long. Use a fixed-width table, 600 to 700 pixels wide. That mimics the width that people are used to from paper. The reader stays engaged and doesn't become fatigued. Use paragraphs no longer than four or five lines.
Practicing Assertiveness
Very early Sunday morning I was waiting in line at Montreal’s airport. Despite the early hour, the airport was crowded and the lines at each of the security points were the longest I had ever seen them. People were patiently waiting; however there was an older gentleman who became quite distressed as he realized he would miss his flight due to the slow movement of the line. He attracted the attention of one of the officials, however they merely shrugged unhelpfully. Then two European men in their mid 30’s went to the aid of the older man, they asked all the people in the queue ahead of him would they mind if he jumped ahead of them to catch his flight. Of course no one minded and the man went quickly through security.
Make Better Use of the Waiting Room of Your Dental Clinic
Decoration ideas for the waiting room of your dental clinic. Make the waiting room a place for communication and to better promote your business.
DO YOU TREAT YOUR EMPLOYEES LIKE PETS?
Woof, woof...atta boy, go fetch, bring it here and I will give you a treat! I am sure anyone of you who have or had a dog can remember saying something along those lines to your pet but have you ever said anything along those lines to your employees?
What Independent Sales Reps Should Expect From Their Principals
For any independent sales rep who is dealing with principals, there are things that are not only reasonable to expect from your principal, but should always be provided. For example, principals should always provide training for the lines that you carry, as well as the means to stay in contact with them, and the materials that you will need to market their lines.

Politics and Storage
One of the disadvantages of travel, particularly air travel today is time spent waiting, however, instead of worrying about lost time waiting, time waiting can also be time to think, ponder, watch CNN, FOX, CNBC, BBC, Sky, or what ever your preference, think and ponder some more.

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