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How can I promote kanban procurement practices?
Member Question: How can I promote kanban procurement practices to single-source suppliers who have no incentive to increase their inventory (raw, WIP or FGDs)? Julian, Supply Chain Manager Houston

Other warranty service Related Articles

How the Right Recruitment Agency Can Save You $38000 per Employee Appointment
Every employee who leaves costs you an average of $38,000, according to the Centre for Community Economic Development. Professional recruitment companies are often able to offer a warranty period up to double the industry average because they consistently do the following important tasks so much better.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
A Tale of Two Eateries ...it's not just about the food!
Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world.

Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

What to Expect When Dealing With Independent Sales Reps
When you have independent sales reps working for you, there are some things you can reasonably expect from them, as well as some things that are not reasonable to expect. While you should expect your reps to report their successes and provide customer service for your lines, they should not be expected to take title of the lines they carry, nor should they be expected to resolve warranty issues.
How to Choose the Best Fulfillment House (For Your Project)
You have a marketing program to execute. Maybe you're running a sweepstakes promotion, warranty registration, literature fulfillment, or you might even be selling products online. In order to bring this program in on time and within budget, you'll need access to some highly sophisticated software and equipment, plenty of warehouse and production space, plus a few additional helping hands to get the project out the door. And oh yeah, you only need these resources for the length of the program. But you need them now! So how do you maximize results while minimizing costs (not to mention the impact on internal resources)? You use third-party fulfillment (3PF), of course.

Improve site security with VeriSign Secure Site certificates
The VeriSign Secure Site with EV SSL certificate provides a minimum of 40-bit and up to 256-bit encryption, with more than 99% browser recognition. It also includes a $100,000 warranty and the VeriSign Trust Seal.
Service Over!
When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment.
Partner Portal Navigation - How to Improve and Increase Partner Usage and Resulting ROI
Most manufacturers today provide their dealer partners with websites and web applications to assist them in their business. There can be systems for sales and pricing, parts ordering and tracking, warranty processing, online training, document storage and retrieval, and other unique applications developed by the company's IT group. But what you may not hear or see through surveys is whether your dealers are internally complaining about the "systems" and "websites" and "extranets" that they "must use" when they do business with you. And you know when they tell you "you're difficult to do business with," you have a problem.
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