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Comic Relief: Rx for Great Service in Gloomy Times
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| What makes a funny joke funny? The comedian creates a mental pattern and unexpectedly breaks that pattern in the last one or two words. Second, the construction of the humor is simple and easy to get. Finally, the lines have a "tongue-in-check" levity that is joyful. What if customer service could be unexpected, simple and joyful? It could bring comic relief to gloomy customers. Here's how!
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