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Why Sales and Customer Service Should Be the Same Person if You Want To Increase Sales

Does your business have one person to make the sales and another to handle customer service? If so, this may be one reason why you may be having challenges to realize your goal to increase sales.

Marketing, sales and service silos why?

For people in the communications industry it is appalling that there is a lack of real communication occurring between their marketing and sales departments. All too often I see departments vying for budgets, leadership, ideas, etc. Some people believe marketing drives the engine and sales are irrelevant, or sales are king and what is marketing anyway? It's not just the sales people. Some organisations don't even know the difference between marketing and sales or don't see the connection between the two in the first place.

Customer service redefined as a sales tool

Customer service is a valid part of the professional sales process and is often what separates the beginners from the sales superstars. Your sales team is also your first face in the customer service, long term relationship building process.

Todays Sales and Service Culture in Germany

"Service desert Germany". This article in magazine "Focus" was published more then 10 years ago. But are there really recognizable changes? The following article should provide an impression where we stand today.

How to Increase Sales for Your Service Business through Your Website

Many business owners have a common misunderstanding about what their website is supposed to be doing for their business that is costing them missed opportunities to directly increase sales. Most business owners have the misguided notion that their website is a marketing tool.

Sales Skills For Service Professionals Part 1

The first of three skills every professional or sales professional needs to hone is the ability to ask provocative questions.

Sales Skills For Service Professionals Part 2

The second of three skills to successful sales is the ability to listen with total focus on the client.

Sales Skills For Service Professionals Part 3

The third of three skills everyone who sells a service needs to develop is the ability to relate moving stories and metaphors.

Sales Training For Service Businesses - Why Should I Use You? - Part 2 of 3

Sales Training is not always what is required for many service companies. Why should some one use you? If your answer is service or quality then you need to read this article as that just won't 'cut the mustard' in today's business environment. Part 2 of 3.

Sales Training For Service Businesses - Why Should I Use You? - Part 3 of 3

Sales Training is not always what is required for many service companies. Why should some one use you?

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