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Consistency – the Key to Success
Author Rob Rush discusses how sometimes the consistent delivery of customer service or customer experience trumps the ability to deliver a "Wow." Before you can occasionally launch the long-ball with some regularity, you need to become a consistent singles hitter first.
The Top 10 Brainjuicers to Enhance Your Creativity
Many of the people I coach are looking for creative ways to enhance their performance. These tips will not only help you be more creative, they will also help you attain a healthier more balanced lifestyle.

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Nice or Honest?
I’m leading one of my martial arts classes on a hot summer afternoon. The air conditioner is working full-tilt, but only teases us with an occasional whiff of cool air. The students are fully focused and sweating through a set of choreographed exercises we call “kata”. After laying it all on the line they wait for my judgment... I ask, “Do you want me to nice or honest?”
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