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Customer Service do you get it
Building relationships is the cornerstone of all sales - how do you get started?

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“The State of Customer Service or Disservice in The U.S. – Awesome, Adequate or Abysmal? “
Many companies are touting world class, first class, and/or high quality customer service today. However, as a strategic thinking business coach, I wonder about the true state of customer service in the U.S. What is the real level of customer service being delivered – is it Awesome, Adequate or Abysmal? So, what is the “state of customer service” in the U.S.? I found a source of information to help answer that question in survey results released by Accenture, the giant consulting firm. Some highlights from the Fall, 2006 results include:

The World's Best Jack In The Box Restaurant
I think what I experienced was a moment in time when this was indeed the World’s Best Jack In The Box . . . and perhaps it still is each time Carmen is present. I don’t know that my accolades were ever passed along, but in a world of customer service complaints I hope that she received my complimentary comments. Encouragement is sometimes everything for front-line service workers.

360-Degree View Promises Delivery
Do all the external-facing departments in your company see the world through your customer’s eyes? All customer touch points, including marketing, sales, customer service, technical support and accounts receivables, should be integrated with each other. No matter who your customers connect with in your company, their experience must be consistent, clear and coordinated, an integrated “360-degree” view of your customer, ensuring that promise and delivery are in sync. Three elements of a company propel its business: marketing, sales and customer service. Most companies know, theoretically, that these three elements need to work together effectively to produce steady sales, revenue growth and happy customers.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
You Show Me Yours, I'll Show You Mine - Giving Away Products to Grow a Mailing List
If you're in the business to make money, why in the world would you ever consider giving things away for free? Believe it or not, giving away free items is a necessity in the world of internet marketing - and it really does help you establish a larger customer base than if you never gave anything away.
From Complaint to Raving Fans
One of the hallmarks of world-class customer service is how your company manages customer service failures. When a customer speaks up with a complaint, it's time to listen. Think of the complaint as a gift, and you will see it as an opportunity to learn rather than something to avoid or resist.
Necessity Of Good Website For Online Business
A good website helps in attracting the customers in the online business. it helps in the building the strong relationship between you and your customer. With the help of it you can make your business popular world wide. It provides the wide range of flexibility for both you and the customer.
Lesson #3: “Wherever our customer goes, he must meet Hublot”
“We never enter any sport or event because of personal connections or preferences,” says Biver. “Our decisions are motivated through our customers. Wherever our customer goes, he must meet Hublot. It is our goal to make the customer feel that we belong to his world, to his lifestyle, to his emotions, and to his dreams.”
Today's rant - "customer service"
I started thinking about this as I was doing some research for my cancer-stricken brother. In the medical world it is “patient” service, in the retail world it is “customer” service, in the travel industry we are called “travelers” and in the Broadcast world we are labeled “viewers” or “advertisers.” However, we don’t think of ourselves as any of those labels.

6 Tips for Setting Better Client Expectations
As an experienced business consultant I see issues with client expectations all the time. Businesses don't want to say ‘no' to customers during the sales process. They don't want to tell a new potential customer the truth about how long, how difficult or how costly it will be to achieve the desired result. They want to say ‘yes' and get the new customer to say ‘yes' so they overpromise. Somewhere down the road, your customer will question the promises you made and start to wonder why their expectations haven't been met. The natural reaction to losing clients is to assume the problem was with them-they didn't give you enough time or enough budget and they wanted the world in return, right?
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