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DOES THE US NEED A PR DEPARTMENT?
Companies often have public relations departments charged with enhancing and protecting the image of their organisations. Of course, as always, while PR activity can assist a legitimate cause, it can never make a bad service or a bad product seem really good. This case study has some lessons for businesses on how they should not portray themselves.

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Building a Resource Center to Gain Acclaim
Customers want services and products, but they need intelligence more. The best way to make a purchase is to be educated on the subject. A resource center helps consumers gain intelligence about products, services, the industry, etc. The following article describes how helpful having a resource center on your site will be to your customers and your business.
Regionalism, Trade and Development in Africa
Regional co-operation, using regional trade groupings or regional economic communities (RECs), has been a dominant feature in the development of trade policy since the end of the Second World War.
New Training Trends to beat Terrorism
In the weeks following the September 11 terrorist attacks, Nicholas Santangelo of the Fire Department of New York spent days and nights searching for bodies at the site of the collapsed World Trade Center. Sleep was an afterthought for Santangelo and his fellow New York City firefighters as they tirelessly combed through the rubble of the Twin Towers 24 hours a day.
Emissions Trading (Cap and Trade)
Cap and Trade systems are gaining in attention today. Much of the developed world operates under Cap and Trade but it's a mystery to many in the U.S. Some believe it's the best way to promote emission reductions. Cap and Trade has been introduced for consideration in congress with a reasonable chance of being enacted into law in 2009. This article discusses Cap and Trade fundamentals.

Contact Center and Call center Service- A Brief Knowhow
The contact center service happens to be the wider term of the call center service. It is often said that the contact center is a new name given to the call centers of the modern date. In an advanced contact center, the work is not at all restricted to the call handling like instant messaging, email and an online communication.

Philippines call center jobs- Way to Land at one
In the recent years, there has been a steady rise in the total number of call center jobs in Philippines. The country is now considered to be one of the popular outsourcing destinations in the whole world. With an attractive pay and other additional benefits, Philippines call center jobs are some of the most sought after job prospects.

A case for a business plan - September, 11’s lesson for small and medium business owners
Many of us know the story of Morgan Stanley, the global financial services firm and largest tenant in the World Trade Center, who lost ONLY 6 out of its 2,700 employees on September, 11. But did you ever wonder why? Why only 6 employees (including Morgan Stanley’s head of security)? And what on earth can this story tell us about business plans?
Your Online World and You
You are at the center of your online world and should have complete control over your appearance and the perception people within that world have of you. Always strive to create a world that has value, honesty and integrity at the core because you are that core.

A Contact Center Operator Communicates With Your Customers
A contact center operator is the call center employee that interacts with your customers when your businesses phone lines ring at the call center. If you are outsourcing to a call center, you should know about the duties and skill set of an operator.

Answering Service Operators - The New Work At Home Business
In today's technological age, there are more and more opportunities for work at home employment. The call center is a booming industry that often employs off site call center agents who are directly tied into the contact center software through VPN lines integrated with their offsite terminals.

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